As announced on 27 June 2008 we are changing the DRS Policy and Procedure, together with bringing the DRS process into our online services.

This change will be effective as of 29 July 2008, and will apply to all new DRS complaints brought from then on. Complaints made up until 28 July will continue to be processed under the current versions of the Policy and Procedure.

We would like to remind users that we will not be accepting new complaints between 8am on Monday 28 July and 10am on Tuesday 29 July in order to work on the systems changes.

The new Policy and Procedure are both available together with a summary of the principal changes.